Dear customer, hello! Our trade method is CIF. The destination port fees and taxes in your country for this transaction will be borne by you. The freight forwarding company has contacted you multiple times by phone and email, but you have refused to answer the phone and have not replied to the email. Causing the inability to communicate normally. Due to unpaid destination port charges, the goods have not been transshipped (Switzerland is a landlocked country and needs to be unloaded at the transshipment port). Please pay the destination port to the freight forwarder as soon as possible. We apologize for any inconvenience caused and kindly request that you handle it as soon as possible. Thank you!